WHAT IS MY COPAY?
A copayment or copay is the amount that you are responsible for when getting a prescription filled. After you pay the copay, your plan will cover the rest of the cost, if any. The amount is determined by your plan sponsor’s pharmacy benefit.
HOW LONG DOES IT TAKE TO RECEIVE A PRESCRIPTION THROUGH THE MAIL?
You can expect to receive your prescription within 7 to 10 days after we receive your order.
WHAT IS THE DIFFERENCE BETWEEN BRAND-NAME AND GENERIC MEDICINES?
The original developer of the medicine generally manufactures the brand-name product. A manufacturer that did not originally produce the medicine generally produces a generic version. All the active ingredients in both versions are the same and generics are just as safe and effective as brand-name medicines. The primary difference is cost. Because the generic manufacturers do not have the cost of developing the brand-name medicine, they can produce it for less. Generic medicines must meet U.S. Food and Drug Administration (FDA) guidelines before they can be sold.
MY MEDICINE LOOKS DIFFERENT THAN IT DID BEFORE. WHY IS THAT?
Your medicine may look different because a different manufacturer may have produced it. Before taking any medicine that looks different, contact your doctor or Customer Care.